Read our complete guidelines to understand the conditions for claiming your refund.
thunderbirdconverter.com is a well-known brand, active in the market for over 13 years across various industries worldwide. In the field of Thunderbird conversion and migration software, we are among the best in the market. We value our users, offering a 30-day money-back guarantee to all our clients. This includes a full money refund guarantee with no additional fees.
This policy shall apply to our customers, regardless of their geographical location.
This policy applies to all orders submitted through our website or authorized resellers.
This document does not affect any statutory rights you may have as a consumer, such as rights under consumer contracts.
If you have no other legal right to return a product and receive a refund or exchange, you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if we receive your refund request within 30 days when you have the purchase date. To take advantage of your rights under this policy, the following criteria must be met:
Remote Session: For fixing the technical issue we recommend our users to download Teamviewer remote tool and share the teamviewer ID and password. Our trained experts will not make any changes to your system without your consent. The support team will only test the software program during the remote session and will not copy or transfer any data.
Sample File/Test Credentials: The files or credentials you send will remain confidential and will not be disclosed to anyone. After providing the solution, the files sent by clients will be securely disposed of. We can provide a Non-Disclosure Agreement for file sharing if required.
Desired Feature Is Not Available in Another Version of the Program:
On our website, we provide a demo version of our software. Before purchasing the license, we advise users to download the trial version and evaluate it. The demo version is a limited version of the full license and includes key features of the software. Different licenses have distinct features, which we have outlined on the product’s Buy Page. If you purchase a lite edition of the software and the required feature is only available in another license, the refund policy does not apply. In such cases, we assist you in upgrading the license by covering the cost difference.
It's too crucial to provide the exact problem you are facing with the software program and let the support team fix the issue. If you are not willing to contact the support team or share the issue you are facing or will not let the support team fix the problem, we will not be able to provide a refund.
We deliver the license automatically within 15 minutes of successful payment. In case of payment delivery will take up to 1 Hour. In case the license is not delivered to your email address. we recommend you to connect through us via live chat or email. Electronic license delivery may fail or be delayed due to the following reasons:
The performance of our software program depends on several factors, such as system configuration, email server settings, and data file properties. As a result, speed and performance may vary across systems. For web-based email clients, email servers have bandwidth limits for data transfer, which may result in errors, transfer abortion, or skipped emails.
Example: Google servers have bandwidth limits for daily data uploads/downloads.
Reference: https://support.google.com/a/answer/1071518
Our Mac software is listed on www.macuncle.com, and the software programs are linked to this domain. While the features of the Windows version are detailed, there may be minor differences in the Mac version. We recommend users contact our support team or visit macuncle.com to learn more about the Mac version of the software.
Once you purchase our software, if the trial version and the licensed version fail to deliver as advertised, you can connect with our support team immediately through live chat or email to explain the issue you are facing with screenshots or sample files. Our experts will analyze and try to fix the issue with your cooperation. If our team fails to identify and fix the error, refunds will be initiated, and you will receive your full amount within 7 working days.
Email support: support@thunderbirdconverter.com
Online Chat: Live Chat
We believe in our customer experience, and it's our responsibility to offer excellent service even if our software doesn’t meet your expectations.